Support
Guides, answers and a way to reach a person. Most questions about installing, activating or moving a licence are answered below without waiting for a reply.
Need a person?
Open a ticket and the support team will come back to you. Include your licence key and the version you are running — it saves a round trip.
Open a support ticket
Or email [email protected]
User guides
The full manual for the version you own.
Common questions
The three areas that generate most support tickets.
Installation and activationActivating, reinstalling, and moving a licence to a new machine.
Ordering and paymentInvoices, refunds, and what happens after you buy.
Copilot questionsCredits, what counts as a generation, and what happens when they run out.
Knowledge baseSearchable articles across every product.
Home Design help centreEverything for Architect 3D and FloorPlan in one place.
Shop questions
Anything about this store rather than the software.
Include your licence key, your operating system and the version number in any message. Support replies by email.