Frequently Asked Questions

Punch!® Software is committed to delivering exceptional customer service. Below are answers to frequently asked questions about placing online orders.

Ordering & Payment

How to Order

When you’re ready to make a purchase, simply click the Download button on a product or catalog page. If you’re returning to a previously started purchase, click the cart icon at the top right of the website. You’ll be directed to a secure shopping cart that displays your selected software’s name, version, operating system, delivery method, quantity, and price. You may also explore additional software and service options listed beneath the cart. You can continue shopping or scroll down to begin checkout.

Customer Account and Registration

To complete your order, you’ll be asked to log in. If you already have a Punch!® Software account, simply enter your credentials. If you’re a new customer, you’ll need to fill out a short registration form, which includes your name and billing address (used for billing), email address (for receiving your receipt and download link), and a password to create your account.

Payment and Security

Once you’re signed in, select your preferred payment method and complete the purchase. All transactions are securely processed using SSL and SET encryption protocols in accordance with ISO 8583 standards, ensuring a safe and reliable checkout experience.

Can I Order Without a Credit Card?

Yes. In addition to credit card options, we accept PayPal for online orders. You may also place telephone orders using a Purchase Order (PO) if you’ve arranged preapproved credit terms. Contact our sales team at [email protected]. 

Are Prices Listed in Pound Sterling?

Yes. Unless otherwise specified, all amounts (denoted by £) refer to Pound Sterling (GBP). This applies to product pricing, fees, and any other monetary values displayed on our website.

Do I Have to Pay Sales Tax?

Sales tax may apply depending on your location. If you are ordering from the UK or EU, no sales tax will be charged. Tax is calculated during checkout after you enter your billing and/or shipping address. For U.S. orders, sales tax is collected in states where Punch!® Software has a tax presence. In some cases, tax applicability may vary based on the type of product purchased.

Should I Use Spaces or Dashes in My Credit Card Number?

No. Please enter your credit card number as a continuous string—without spaces or special characters.

Does My Billing Address Need to Match My Card?

Yes. For successful credit card authorization, your billing address must match exactly what appears on your credit card statement.

Why Is My Credit Card Being Rejected?

There are various reasons a card may not be accepted:

In rare cases, your bank may place a temporary hold until you verify the charge. If this happens, your

When Will My Card Be Charged?

Your credit card is charged at the time you submit your order.

What Name Will Appear on My Credit Card Statement?

The charge will appear as Punch!® Software on your billing statement.

How Is My Order Processed?

Once payment is successfully processed:

Download & Delivery

How do I download my purchase?

You can download your software by clicking the Download link included in your order confirmation email or by pasting the link into your browser’s address bar. When prompted, choose the option to Save the File:

Do not rename the download file, as altering the filename may cause installation issues.

Where should I save the download file?

You can save the file wherever you’d like—just be sure to remember the location or filename. Most users find it convenient to save the file to the Desktop or Downloads folder.

What will happen when I download?

Once the download begins, your browser will show a progress indicator. When it reaches 100%, the download is complete.

What should I do after I download?

Go to the location where you saved the file and double-click it to start the installation process.

What if the download is interrupted?

If the download stops before completion, simply click the download link again — it will often resume from where it left off. You can also log into your account to view your purchase details and reinitiate the download.

Where is the downloaded file saved?

By default, the file is saved in your browser’s Downloads folder, unless you manually chose a different location during the download. If you’re not sure where it went, search your system for the filename from your order confirmation.

How can I re-download software I’ve already purchased?

You can re-download your purchased software by using the Download link included in your order confirmation email. These links typically remain active for 3 months from the date of purchase.

What is the Extended Download Service?

Software can sometimes be lost due to system crashes, viruses, or technical issues—especially if no backup has been made. The Extended Download Service offers a safeguard by allowing you to re-download your purchased software for up to one year from the original order date. If you did not select the Extended Download Insurance at the time of purchase, click here for post-order acquisition. To access the service, click the Download link provided in your order confirmation email, log in with your account details, and follow the prompts to enter the download area. You can also access your software through your account dashboard after logging in.

Licensing & Activations

Licensing Options

Our products provide versatile licensing options designed to meet the needs of individuals and businesses. Choose from Perpetual, Subscription, and Companion Licenses to suit your workflow and budget.

Stay up to date with the latest tools and improvements through our Upgrade Policy, which covers versions up to five years old and includes a full year of Maintenance & Support—ensuring access to performance-enhancing updates and uninterrupted productivity.

Enjoy a 30-day refund policy and exclusive discounts during new releases and major holidays.

Need assistance? Our Sales Team is here to help at [email protected]!

How do I retrieve my serial number?

Your serial number is included in your order confirmation email. If you no longer have the email, simply log into your account. You’ll be able to view your order details and retrieve all necessary information.

What if my serial number or unlock code doesn’t work?

Ensure you’re entering the correct code, exactly as shown—it’s case-sensitive. If you continue to have trouble, access your order through Account Login or contact [email protected] for assistance.

Why am I prompted to activate the software each time I open it?

If you’re required to activate the software every time it’s launched, the issue may be related to insufficient permissions or registry access restrictions—often caused by registry virtualization on some Windows systems. To resolve this, right-click the software icon on your desktop and select Run as Administrator from the context menu. This elevated permission should allow the activation information to be properly saved. Once you’ve activated the software in this mode, future launches should no longer prompt for activation.

Account & Order Management

How Can I Check My Order Status?

Log in to your account and go to your order overview. Click the plus sign (+) next to your order number to view detailed status and additional information.

How Do I Get a Copy of My Invoice?

A copy of your invoice will be sent to you automatically by email. Alternatively, you can log in to your account at any time and access your order details and downloads there.

Returns & Cancellations

How do I exchange defective media?

If you receive physical media from Punch!® Software that fails to load, launch, or otherwise appears defective, please contact us at [email protected]. Be sure to include your product name, version, and any relevant details to help us assess the issue. Our team will follow up during regular business hours.

How do I request a refund?

To request a refund, email [email protected] with your product name, version, and a brief explanation of the request. A completed Electronic Letter of Destruction (ELOD or LOD) will be required to process your refund.

Note: We offer a 30-day money-back guarantee provided the software has not been downloaded, installed, or activated. A completed ELOD or LOD is required within 30 days for refund eligibility.

When will my credit appear on my card?

Refunds are typically processed within 10 business days of receiving your completed ELOD or LOD. Please note that final credit processing times may vary by bank. Allow up to 30 days or one full billing cycle for the refund to appear on your statement.

Privacy and Security

What is your privacy policy?

We take data security seriously. All customer-submitted information is encrypted during transmission. You can review our full Privacy Policy for complete details.

Is the software sold here legally?

Yes. All products available through Punch!® Software are fully licensed, genuine, and up to date. Our download platform ensures a secure and trustworthy experience.

Can I be sure the software is virus-free?

Absolutely. All downloadable products are thoroughly scanned and tested to ensure they are 100% free of viruses and spyware.

Technical & Troubleshooting

Why do I need to accept cookies?

Our website relies on cookies to process transactions and remember shopping cart contents, discount codes, and order attributes. Cookies allow for a smoother and faster checkout experience and do not store personal billing or identification data.

Are cookies a security risk?

No. All cookies are encrypted and used solely to track your interaction with our system. They do not contain personal or sensitive information.

How do I set up my browser to accept cookies?

Modern browsers accept cookies by default, but if you’ve disabled them, follow these general steps:

Need more Help?

More Questions?

Our friendly support team is ready to help! For questions or assistance with online orders, please don’t hesitate to contact us at [email protected].